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Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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    CANCELLATION POLICY

    1. GENERAL

    Sirazul Ltda. (Freediving Uvita) is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier. For these reasons, Sirazul Ltda. (Freediving Uvita) has implemented a cancellation policy that will be strictly observed.

    2. FULL PAYMENT

    Your reservation is confirmed when the 50% of the full price has been transferred online (Paypal, bank transfer, Stripe). Final payment can be done online or in person.

    We do not reserve booking without payment.

    An online confirmation message will be sent to you at the time of registration and payment.

    3. CANCELLATION REQUEST

    Cancellation requests may be submitted by phone, email or online. Please note that refunds will be processed in cash or online. If you have any questions or concerns about our cancellation policy, please contact us at ‭+506 6368-1783‬.

    4. REFUND POLICY

    • Refund requests made more than 10 business days prior to the booking dates are subject to an administration fee of 10% percent of the full price.

    • Refund requests made more than 2 business days prior to the booking dates are subject to a 50% percent of the full price.

    • No refunds or transfers will be issued less than 48 hours prior to the booking dates.

    ×
    CANCELLATION POLICY
    1. GENERAL

    Sirazul Ltda. (Freediving Uvita) is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier. For these reasons, Sirazul Ltda.  (Freediving Uvita) has implemented a cancellation policy that will be strictly observed.

     

    1. FULL PAYMENT

    Your reservation is confirmed when the 50% of the full price has been transferred online (Paypal, bank transfer, Stripe).  Final payment can be done online or in person. 

    We do not reserve booking without payment.

    An online confirmation message will be sent to you at the time of registration and payment.

     

    1. CANCELLATION REQUEST

    Cancellation requests may be submitted by phone, email or online. Please note that refunds will be processed in cash or online. If you have any questions or concerns about our cancellation policy, please contact us at ‭+506 6368-1783‬.

    1. REFUND POLICY
      • Refund requests made more than 10 business days prior to the booking dates are subject to an administration fee of 10% percent of the full price. 
      •       Refund requests made more than 2 business days prior to the booking dates are subject to a 50% percent of the full price. 
      •       No refunds or transfers will be issued less than 48 hours prior to the booking dates.
    ×
    Formulaire de réservation

      Il y a actuellement 2 utilisateur sur ce formulaire.

      X

      POLITIQUE D'ANNULATION

      1. GENERAL

      Sirazul Ltda. (Freediving Uvita) s'engage à fournir un service exceptionnel en temps opportun. Malheureusement, lorsqu'un client annule sans donner suffisamment de préavis, cela empêche un autre client d'être servi. Les non-présentations et les annulations tardives ont un impact sur la qualité du service tout en pénalisant les clients qui peuvent se présenter plus tôt. Pour ces raisons, Sirazul Ltda. (Freediving Uvita) a mis en place une politique d'annulation qui sera strictement respectée.

      2. RÈGLEMENT DE LA TOTALITÉ

      Votre réservation est confirmée lorsque 50% du prix total a été transféré en ligne (Paypal, virement bancaire, Stripe). Le paiement final peut être effectué en ligne ou en personne.

      Nous ne réservons pas de réservation sans paiement.

      Un message de confirmation en ligne vous sera envoyé au moment de l'inscription et du paiement.

      3. DEMANDE D'ANNULATION

      Les demandes d'annulation peuvent être soumises par téléphone, par e-mail ou en ligne. Veuillez noter que les remboursements seront traités en espèces ou en ligne. Si vous avez des questions ou des préoccupations concernant notre politique d'annulation, veuillez nous contacter au +506 6368-1783.

      4. POLITIQUE DE REMBOURSEMENT 

      • Les demandes de remboursement effectuées plus de 10 jours ouvrables avant les dates de réservation sont soumises à des frais d'administration de 10 % du prix total.

      • Les demandes de remboursement effectuées plus de 2 jours ouvrables avant les dates de réservation sont soumises à 50 % du prix total.

      • Aucun remboursement ou transfert ne sera émis moins de 48 heures avant les dates de réservation.

      ×
      POLITIQUE D'ANNULATION
      1. GENERAL

      Sirazul Ltda. (Freediving Uvita) s’engage à fournir un service exceptionnel en temps opportun. Malheureusement, lorsqu’un client annule sans donner suffisamment de préavis, cela empêche un autre client d’être servi. Les non-présentations et les annulations tardives ont un impact sur la qualité du service tout en pénalisant les clients qui peuvent se présenter plus tôt. Pour ces raisons, Sirazul Ltda. (Freediving Uvita) a mis en place une politique d’annulation qui sera strictement respectée.

      1. RÈGLEMENT DE LA TOTALITÉ

      Votre réservation est confirmée lorsque 50% du prix total a été transféré en ligne (Paypal, virement bancaire, Stripe). Le paiement final peut être effectué en ligne ou en personne.

      Nous ne réservons pas de réservation sans paiement.

      Un message de confirmation en ligne vous sera envoyé au moment de l’inscription et du paiement.

      1. DEMANDE D’ANNULATION

      Les demandes d’annulation peuvent être soumises par téléphone, par e-mail ou en ligne. Veuillez noter que les remboursements seront traités en espèces ou en ligne. Si vous avez des questions ou des préoccupations concernant notre politique d’annulation, veuillez nous contacter au +506 6368-1783.

      1. POLITIQUE DE REMBOURSEMENT 
        • Les demandes de remboursement effectuées plus de 10 jours ouvrables avant les dates de réservation sont soumises à des frais d’administration de 10 % du prix total.
        • Les demandes de remboursement effectuées plus de 2 jours ouvrables avant les dates de réservation sont soumises à 50 % du prix total.
        • Aucun remboursement ou transfert ne sera émis moins de 48 heures avant les dates de réservation.
      ×
      Formulario de reserva

        X

        CANCELLATION POLICY

        1. GENERAL

        Sirazul Ltda. (Freediving Uvita) is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier. For these reasons, Sirazul Ltda. (Freediving Uvita) has implemented a cancellation policy that will be strictly observed.

        2. FULL PAYMENT

        Your reservation is confirmed when the 50% of the full price has been transferred online (Paypal, bank transfer, Stripe). Final payment can be done online or in person.

        We do not reserve booking without payment.

        An online confirmation message will be sent to you at the time of registration and payment.

        3. CANCELLATION REQUEST

        Cancellation requests may be submitted by phone, email or online. Please note that refunds will be processed in cash or online. If you have any questions or concerns about our cancellation policy, please contact us at ‭+506 6368-1783‬.

        4. REFUND POLICY

        • Refund requests made more than 10 business days prior to the booking dates are subject to an administration fee of 10% percent of the full price.

        • Refund requests made more than 2 business days prior to the booking dates are subject to a 50% percent of the full price.

        • No refunds or transfers will be issued less than 48 hours prior to the booking dates.

        ×